Política de reembolso

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at team@pavagardenboutique.shop. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Uncollected parcels: If a parcel is not collected from the post office or delivery point within the carrier's holding period and is returned to us, a refund may be issued for the item(s) only. Original shipping costs are non-refundable, as the shipping service has already been rendered. The customer is responsible for monitoring their tracking information and collecting the parcel in a timely manner.

Refunds: We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at team@pavagardenboutique.shop.

Please note: We cannot accept returns on sale items or gift cards.